Privacy Policy — TailorMe
Who We Are
TailorMe Bespoke Studio ("TailorMe", "we", "us", "our") is a South African luxury bespoke tailoring business operating studios in Rosebank (Johannesburg).
Brooklyn (Pretoria) and Cape Town.
Website: www.tailorme.co.za
WhatsApp: available via website
Studios: Rosebank JHB | Brooklyn PTA | Cape Town
Information We Collect
We may collect the following personal information:
Contact information: Name, email address, phone number, and WhatsApp number.
Fitting and order information: Body measurements, physical image for pattern drafting, style preferences, fabric choices, event details, and order history.
Communication data: Messages sent via WhatsApp, email, or contact forms.
Usage data: When you visit our website, we may collect IP address, browser type, pages visited, and time spent — via cookies and analytics tools (Google Analytics, Meta Pixel).
Social media data: If you interact with our TikTok, Instagram, or Facebook pages, we receive data as permitted by those platforms' terms.
How We Use Your Information
- Process and fulfil your bespoke clothing orders
- Contact you about fittings, delivery, and order updates
- Send you promotional content and seasonal collections (with your consent)
- Improve our website and marketing via analytics
- Publish content on social media platforms, including TikTok, Facebook, and Instagram, using automated posting tools - Comply with legal obligations.
TikTok Integration
TailorMe uses the TikTok Content Posting API to publish video content to our official TikTok account (@tailormesa). This integration:
- Posts video content directly to our business TikTok profile
- Does not collect, store, or process any TikTok user data from visitors or followers - Is operated solely for business content publishing purposes
- Uses credentials authorised by TailorMe's account owner only
We do not use this integration to access, collect, or share any personal data of TikTok users.
Social Media and Advertising
We run advertising campaigns on Google Ads and Meta (Facebook/Instagram). These platforms may use cookies and tracking pixels to serve relevant ads
Sharing Your Information
We do not use this integration to access, collect, or share any personal data of TikTok, Facebook, or Instagram users.
We do not sell your personal information. We may share it with:
Service providers: payment processors, delivery partners, and software tools used to operate our business.
Legal authorities: where required by South African law.
Social media platforms: only as required to operate our official business accounts.
Your Rights Under POPIA
In accordance with the Protection of Personal Information Act (POPIA), you have the right to the following:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time - Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us via WhatsApp or email listed on our website.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted through our website is encrypted via HTTPS
Cookies
Our website uses cookies to improve your experience and measure traffic. You can disable cookies in your browser settings. Disabling cookies may affect some website functionality
Retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order and fitting records are retained for a minimum of 3 years.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on this page with the revised effective date
Contact Us
For any privacy-related questions or requests:
TailorMe Bespoke Studio
+2774 884 4848
Studios: Rosebank JHB | Brooklyn PTA | Cape Town